Shipping policy

🚚 Shipping Policy — House of JEBO

Luxury fashion, delivered with care and precision.

House of JEBO delivers to select destinations around the world. Our goal is to deliver a smooth, luxury experience from the moment you place your order to the moment it arrives at your door.

Order Processing

Each item is made to order. This allows us to maintain quality, reduce waste, and ensure every piece is produced with intention.
Processing times may vary depending on the product, but most orders begin production within 2–5 business days.

Shipping Times

Shipping times depend on your location and the fulfillment facility that produces your item. I partner with multiple global facilities, and your order will typically be routed to the location closest to you to reduce delivery times.

Estimated shipping windows:

  • United States: 3–7 business days
  • Canada: 5–10 business days
  • United Kingdom & Europe: 5–12 business days
  • Rest of World: 7–15 business days

These are estimates and may vary based on carrier delays, customs processing, or seasonal volume.

Global Shipping

House of JEBO delivers to select destinations around the world. Because our products are fulfilled in different regions depending on availability and production capabilities, your order may ship from the United States, Europe, Asia, or other international locations.

Customs, Duties & Taxes

Some countries may apply customs duties, VAT, or handling charges upon delivery. These fees are determined by your local customs office and are outside of our control.

Customs duties, VAT, and import fees are the responsibility of the customer and are not included in the order total.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear depending on the carrier.

Incorrect Address or Delivery Issues

Please ensure your shipping address is entered correctly at checkout. If an order is returned due to an incorrect or incomplete address, I can reship it once the correct address is provided, but additional shipping fees may apply.

If your package is lost, delayed, or marked as delivered but not received, contact me and I will work with the carrier to resolve the issue.

Returns & Exchanges

All purchases are subject to our Refund Policy.

💬 Need Help?

If you have any questions about shipping, customs, or if your order hasn’t arrived within the estimated window, please contact us at designerjebo1x@gmail.com and we’ll investigate immediately. Our support team is here to make sure your experience feels premium, protected, and effortless. 24hr response time